FREQUENTLY ASKED QUESTIONS

●      IS THERE A JOB TOO SMALL?

NO JOB IS TOO SMALL FOR THE UPTOWN JUNK TEAM, OUR MINIMUM CHARGE IS ONLY £55 PLUS VAT TO REFLECT THIS. PLEASE GIVE US A CALL AND WE CAN ARRANGE A TIME TO HELP CLEAR YOUR JUNK, REGARDLESS OF HOW MUCH YOU HAVE!

●      HOW MUCH CAN YOU CLEAR?

UPTOWN JUNK HAS THE CAPACITY TO CLEAR ALMOST ANY DOMESTIC OR OFFICE-BASED JUNK. WE WILL ALSO ALWAYS HAVE A LOOK AT CONSTRUCTION WASTE AND TRY TO HELP OUT IN ANY WAY WE CAN.

●      WILL THE PRICE EVER INCREASE ONCE YOU HAVE BEGUN A JOB?

WE WILL ALWAYS PROVIDE A FIRM QUOTE BEFORE WE COMMENCE THE JOB. THIS MIGHT BE AN EARLIER VISIT TO PROVIDE A QUOTE OR WHEN WE ARRIVE AND SEE THE JUNK FOR THE FIRST TIME. THIS PRICE WILL REMAIN FIXED AND WILL NOT CHANGE.

●      CAN I CHOOSE WHAT TIME OF THE DAY YOU ARRIVE?

UPTOWN JUNK IS HERE TO MAKE YOUR LIFE EASY! YOU CAN CHOOSE WHEN WE ARRIVE TO COLLECT YOUR JUNK AND WE WILL CALL YOU WHEN WE ARE 20 MINUTES AWAY. IF WE ARE EXTREMELY BUSY WE WILL PROVIDE YOU WITH AN HOUR ARRIVAL HOUR WINDOW (I.E BETWEEN 13:30 AND 14:30), HOWEVER IF THERE IS A SPECIFIC TIME YOU REQUIRE WE WILL ALWAYS TRY TO ACCOMMODATE THIS AS BEST WE CAN!

●      ARE YOUR STAFF TRAINED TO HANDLE EXPENSIVE ARTWORK/FURNITURE/ANTIQUES?

OUR TEAM IS EXCEPTIONALLY PROFESSIONAL, TRAINED AND EXTREMELY AWARE OF THE SURROUNDINGS IN WHICH THEY WORK. BEFORE REMOVING ANY JUNK OUR TEAM WILL ALWAYS MAKE SURE TO CHECK THE ROUTE FOR POSSIBLE HAZARDS AND ONCE THEY BEGIN MOVING THE JUNK THEY WILL WORK CAREFULLY TO ENSURE THAT THEY CAUSE NO DAMAGE TO ANY PART OF THE PROPERTY THEY ARE CLEARING, OR OTHER ITEMS AND FURNITURE IN THE PROPERTY.

●      IS UPTOWN JUNK AVAILABLE 7 DAYS A WEEK?

THE UPTOWN JUNK TEAM IS AVAILABLE 7 DAYS A WEEK AND DURING THE EVENINGS. WE DO CHARGE A SUPPLEMENT FOR JOBS ON SUNDAYS (£100) AND IN THE EVENINGS AFTER 6PM (£25). 

●      ARE UPTOWN JUNK FULLY INSURED?

UPTOWN JUNK HAS £5,000,000 PUBLIC LIABILITY INSURANCE AND FULL EMPLOYEE LIABILITY INSURANCE FOR OUR TRAINED TEAM. WE ALSO, OF COURSE, INSURE ALL OUR VANS AND THE USE OF ANY OTHER TOOLS WE MIGHT USE WHILST WORKING.